Our Technical and Design team are always ready to answer any questions you may have.
Check out our FAQ's below and if you can't find the answer you're looking for, get in touch using the details below.
FAQs
How can I be certain that the powder coating on aluminium decking won't wear through in highly trafficked areas?
Interpon D1036 Textura powder coating is specially designed to be scratch and knock-resistant in high-traffic areas. We've tested this claim by having the powdercoating on RynoAluTerrace deck boards tested for wear with what is known as 'Footfall testing' which simulates crowds walking on a floor covering replicating both walking in a straight line and turning corners. Tested up to 100,000 footfalls, there was no wearing observed whatsoever.
Do you offer bespoke solutions?
Bespoke solutions are our speciality! We love a challenge, whether that's variance in height build-up, steps, zoning, water-features, maintenance access, low door-thresholds or just about anything else! Our technical and design teams are always on hand to come up with practical, bespoke solutions.
What is the most suitable system for high traffic areas?
Most of our systems are suitable for high traffic areas with the correct substructure spacings. Some of our systems were specifically designed to handle high traffic, including PaveRail: an incredibly secure lattice framework for paving tiles; RynoAluTerrace decking system for Terraces and RynoTerraceDeck complete composite decking systems with and aluminium substructure.
Which paving support system is best for porcelain tiles?
For porcelain, we always recommend a fixed head pedestal as opposed to a self-levelling head pedestal. The reason for this is the tiles don't always impose enough vertical load to prevent a small amount of movement: so when the surface is walked on, you may end up with a very slight difference in height between tiles. Fixed-head pedestals will overcome this. When used with a 2mm shim, they can be used on a gentle fall too!
What is the lowest possible height i can fit a full system into?
We can't remember a single instance where we weren't able to come up with an appropriate solution to a design problem. This includes incredibly low-height applications. With decking, we can achieve build ups as low as 53mm (for projects above 18m or 11m in Scotland - which require non-combustible systems) and we can go as low as 50mm with composite decking. With paving, we can achieve build ups as minimal as 45mm (for projects which require non-combustible systems), 29mm with plastic supports.
Do you offer cut to length boards?
Absolutely. We want to minimise the amount of on-site work for contractors. Cutting boards to length is no problem at all.
Which colours are your aluminium deck boards available in?
Because we have a complete 'Colour Range Assesment' Reaction to Fire Test, AluTerrace deck boards are available in any standard RAL colour. Review the chart of classic RAL colours here: https://www.ral-farben.de/content/anwendung-hilfe/all-ral-colours-names/overview-ral-classic-colours.html
Do you offer a design service?
Yes we do! Our design team are always on hand to help bring life to your project plans.
Is composite decking fire rated?
Composite decking combines timber and plastic elements to produce a deck board which is certainly safer than timber decking, but is not considered 'non-combustible'.
Make an enquiry
Use our contact form, and we’ll get in touch as soon as we can.
All questions, product-specific, technical or otherwise are welcome!
Alternatively, drop us an email on specification@rynogroup.co.uk or call 01358 726000. We’d love to hear from you!